For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed.
Children are not permitted in the salon area unless they're receiving a service. Don't get us wrong, we love kids but a salon is not the place for them. The last thing we'd want is to drop a bowl of chemicals, a pair of sharp shears or a hot iron into your child's lap. Due to limited space & safety considerations for your child, please make arrangements for children to be cared for during your service. They're welcome to be accompanied by another adult in our waiting area but children cannot be left unattended.
We strive to offer our guests the highest level of guest satisfaction. Please communicate any concerns with your service provider during your appointment time. If time allows, every effort will be made to make sure you leave happy the same day. If time does not allow, a follow-up appointment will be scheduled to make the necessary changes based on the personalized vision you and your artist have created during your consultation process. Changes that deviate from the original consultation and inspiration photos are a new vision and therefore, will not be covered under this policy. Due to the artistic nature of what we do, we cannot offer refunds on services performed.
Because results are most accurately evaluated on hair that has been dried, smoothed, and properly finished, services are only guaranteed when the hair is blown dry in the salon. If you opt to leave the salon without a styling service, you are relinquishing your means to the revision policy.
We stand firmly behind all of our products and hope that you will love them as much as we do! Should you find dissatisfaction with any of the products that you purchased with us we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from the date of purchase. Gift Certificates/Gift Cards are non-refundable & cannot be redeemed for cash.
We gladly accept Visa, MasterCard, Discover, American Express & cash.
Appointment reminders and confirmations will be sent out prior to your service through a booking app via text and/or email.
Cancellation Policy, No-Show's & Punctuality
To continue providing the best possible scheduling options to our guests, we do require 48 hours notice should you need to cancel or reschedule your visit. Should you cancel your appointment with less than 48 hours notice, a $25 per service cancellation fee does apply and will be due before a new date is scheduled. No shows are included under this policy. If you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have scheduled. We will make every effort to accommodate other services with the remaining appointment time.