Policies

SERVICE REVISION POLICY:
Your satisfaction is the absolute priority. If you find your cut or color needs a technical adjustment, please notify the studio within (3) three days of your appointment. You receive these adjustments at no additional cost, provided they fall within the original service scope and are performed by your original stylist.

CARD ON FILE:
To streamline your experience and secure your dedicated "Power Block," a credit card is required to hold your appointment. Your data is protected by the highest-security servers available; Siren never has direct access to your card details. This simply ensures a seamless checkout and supports the studio’s commitment to our stylists' schedules.

CANCELLATIONS:
Your appointment time is a dedicated block of expertise reserved exclusively for you. Appointments canceled or rescheduled with less than 48 hours' notice will be charged 100% of the service fee. In the event of illness, please provide as much notice as possible. While illness-related cancellations are exempt from fees, your next session cannot be scheduled within two weeks to ensure the health and safety of the studio community.

PUNCTUALITY:
Every effort is made to accommodate late arrivals. However, your service is a precision process; arriving more than 15 minutes late may require adjustments to your service plan to stay within your reserved time block.

TENTATIVE POLICY:
Due to the technical and unpredictable nature of curl artistry, all appointments are subject to change. Your artist may need to edit or reschedule services in unforeseen circumstances. While Siren strives for consistency, rebooking is subject to the availability of the artist's schedule.

CHILDCARE & ADDITIONAL GUESTS:
To maintain a focused, high-end environment and ensure the safety of all guests, the studio floor is reserved for those receiving services. One guardian is permitted to accompany a minor; all other additional guests are requested to wait in their vehicle to preserve the serenity of the space.

SPECIAL ACCOMODATIONS:
Your comfort and safety are paramount. Please communicate any known allergies or sensitivities prior to your service so your experience can be tailored accordingly.

PAYMENTS:
For your convenience, Siren accepts Visa, MasterCard, Discover, American Express, and Apple Pay. Please note that the studio operates as a cashless environment and does not accept personal checks.

CONFIRMATIONS:
You will receive reminders and confirmation requests via text and email. Your confirmation is essential to maintaining your spot on the calendar; failure to confirm your session may result in the appointment being released to our waitlist.

DECENCY POLICY:
You are entering a safe, inclusive community. Siren is committed to protecting decency, promoting anti-racism, and fostering respectful dialogue. Discrimination, misogyny, or aggression of any kind are not tolerated. Siren reserves the right to protect its artists and community by removing individuals who violate these standards.

LIABILITY:
By moving forward with your booking, you acknowledge the policies outlined above. You consent to the secure storage of your payment information and agree to hold Siren Curl Studio and its associates harmless regarding any claims for damages or loss. This release covers any liability concerning injury, illness, or property damage associated with the high-level services provided.